Our Policies
Service Terms
Content Development: This includes blog posts, website content, social media content, and email newsletters. Content will be tailored to each client's brand voice and objectives and delivered in the requested format.
Business Writing: We create a range of professional documents such as business plans, proposals, resumes, cover letters, company profiles, and sales letters. Each piece is customized to meet the client’s specific goals, ensuring professional presentation and persuasive impact.
Certified Translation: Our certified translation service provides accurate translations between Spanish and English, specializing in legal, business, and immigration documents. Translations include a certification stamp attesting to their accuracy and are formatted to match the original document’s structure.
Refunds
Refunds are available if the client cancels within 24 hours of payment, or if the project significantly deviates from the agreed scope and multiple revision attempts fail to resolve the issues. Refunds are not issued once a project is fully or partially delivered, or if requested changes exceed the initial scope. For certified translation services, refunds are not available due to upfront certification requirements. Partial refunds may be considered if a project is only partially completed. To request a refund, clients must submit a written request within 7 days of receiving the final deliverable, specifying the reason for dissatisfaction. Approved refunds will be processed within 14 business days to the original payment method. By using our services, clients agree to these terms, and we remain committed to addressing any concerns with revisions or adjustments as needed.
Data Security
MasterWriting takes legitimate steps to protect digital texts. We are committed to providing security, integrity and authenticity of all data via our system, and use up-to-date technology to maintain that commitment. Unfortunately, not all data transmissions over the Internet are totally secure, and MasterWriting cannot guarantee the security of data sent to us via the Internet.
Intellectual Property
The client maintains ownership and copyright over all of the client's materials. Additionally, MasterWriting does not require credit or acknowledgement beyond the fees for services rendered, although, it is a commonly accepted practice for some writers to credit us as their professional content or business writer (or translator) and this is always appreciated.
Delivery Times
MasterWriting242 offers standard and expedited delivery options. Estimated turnaround times are as follows: Content Development: Standard delivery is 3-5 business days, depending on the content length and complexity. Expedited options are available for select projects. Business Writing: Standard delivery is 3-7 business days. Business plans and complex proposals may require additional time based on project scope. Certified Translation: Standard delivery is 3-5 business days per document page. Expedited services for urgent translations are available at an additional fee. We strive to meet all deadlines and will communicate promptly if additional time is required.
Accuracy of Client Information
Clients are responsible for providing true and accurate information with respect to their name, address, phone number, email address and all payment details. Failure to provide correct and accurate information can result in refusal of service. The client assumes all responsibility for any errors or issues, as well as legal liability resulting from such false information. MasterWriting maintains the accuracy of personal information, and takes action to correct inaccuracies where identified. MasterWriting is not liable for the fraudulent use of any credit card or other payment method that may be used to purchase its services.
Quality Assurance
Our goal is to deliver high-quality work that meets client expectations. If the client is unsatisfied with the final product, they may request further adjustments within the revision policy limits. We are committed to working with clients until they are fully satisfied with their content, business documents, or translations.
Disposal of Client Information
MasterWriting destroys and/or deletes personal information from our systems in accordance with applicable laws. All texts will be expunged from our system within thirty days of project completion unless otherwise instructed by the client.
Timing of Payment
Full payment is required before beginning a project. For larger projects that may result in a given quote, payment may be made in installments if agreed upon in advance. However, some form of payment must be complete before work on a project commences.
Refusal or Denial of Service
MasterWriting reserves the right to deny or refuse service to anyone without explanation for any reason we deem appropriate, such as inappropriate themes relate to text that advocates or incites violence, hatred or discrimination in contravention of national laws.
Project Scope and Revisions
Content and Business Writing Revisions: Clients are entitled to up to two rounds of revisions for each project to refine content, address any feedback, and ensure alignment with original requirements. Revisions must be requested within 14 days of receiving the initial draft. Certified Translation Revisions: Translation revisions are limited to correcting any errors or inaccuracies identified by the client. Translation projects are finalized and certified, and any changes beyond accuracy adjustments may incur additional charges
Legal Disclaimer
As required by law, MasterWriting reserves the right to disclose personally identifiable information when that disclosure is necessary to comply with a judicial proceeding, court order, legal process served and/or to protect the rights of MasterWriting. Furthermore, we are not liable for incidental, indirect, consequential, special, punitive or exemplary damages, including loss of business, lost revenues or profits, or loss of data related to this service. This exemption applies to any claim, loss or injury based on errors or omissions, interruptions or any other inaccuracies that may appear on the MasterWriting website or in and text that we alter or produce.